At Toyfuy.com, we realize how difficult it is to order merchandise on-line, especially for
first time buyers. Without actually seeing the goods in front of you, you're never really
sure if you're buying exactly what you want. That's why we offer our customers
guaranteed satisfaction. If you're not completely satisfied with your
purchase, you may return it.
Toyfuy.com Return Policy
- Items purchased from Toyfuy.com can be returned for refund, store credit or
exchange within 30 days of receipt of shipment in most cases. Some products
have different policies or requirements associated with them as noted.
- We must be notified of the return within 7 days of your receipt of the product.
- All returns must be in the original, factory-sealed packaging in the same condition that
they were received. Products that have been opened, tampered with, played with or altered
will not be eligible for return. We are unable to refund shipping costs.
- If the return was due to an error of ours (for instance, we accidentally sent the wrong
merchandise), we will accept responsibility for all shipping costs related to the return.
When shipping back the incorrect item to us, please use USPS 1st Class Mail or Priority
Mail. If the package is too large or very valuable, please feel free to contact us so
that we may arrange the return. Your credit card will be refunded for the shipping, or
store credit can be issued to you.
- If the return is not due to an error of ours (i.e.- you ordered it and then decided later
on that you don't want it), the buyer accepts full responsibility for all shipping costs
plus a 10% re-stocking fee will be deducted from your refund. Please fill out the back of
the sheet attached to your invoice.
- Package returned to us marked "Refused", "Undeliverable", or otherwise, are subject to a
30% re-stocking fee (This is solely to recoup our losses from charges we incur when this
happens). If a package is lost or misdirected due to an incorrectly input address,
Toyfuy.com is completely not responsible. We have no control over addresses typed on the
checkout pages. Please make sure you have typed in the correct address
To prepare your return:
- Include the original invoice and a completed copy of the this form. Please don't
forget to include your order number with any return!
- We kindly ask that you package all items carefully to ensure safe shipping. We also
recommend that you choose to track the parcel, as we can't otherwise guarantee that we
will receive your returned item.
- Seller Error: If we made a mistake, such as sending the wrong item,
please let us know right away and we will gladly send the correct item in exchange
whenever possible at no additional cost to you.
- Defective items: If you receive an item with a manufacturer's defect,
please contact us within 30 days of receiving your order to arrange for a replacement.
- Shipping Damage: If your purchase arrived damaged, please contact us as
soon as possible to initiate a parcel damage claim. To expedite your claim, please email
email@example.com with photographs of the package and damaged contents. *Please note
that a minor packaging flaw that doesn't affect the contents is not considered a defect
or damage for parcel insurance or refund claims. A small bend, scuff or indentation on
exterior packaging can occur at any point in the manufacturing, supply or shipping
processes. If you are a collector seeking pristine packaging, please call with your
order. We will try to select an item with no marks on the packaging, and for an
additional fee, we will ship with extra packing material.
- Refused or Undeliverable Packages: Packages returned because of
purchaser error or refused delivery are subject to a restocking fee of up to 30% of the
purchase price to recover the cost of processing, shipping, and then re-stocking and
re-processing the order.
Non-returnable Items, except as required by law: *These items are ineligible
for return due to consumer safety or to ensure product integrity.
- Digital game codes and items with digital content.
- Food and consumable items.
- Sealed cases of random assortments, blind bags, mystery packs, etc.
- Gift cards and gift codes.
Limited return items: Halloween Costumes
- All costumes must be sealed and never worn, used, altered or damaged in any way.
- No costumes may be returned after October 26.
Refunds are usually issued within 7 business days of us receiving the product back. During the
busy holiday season, please allow up to two weeks for a credit to be issued. Please
don't forget to include your order number with any return!
Orders may be canceled as long as they have not been processed - usually the next business
day. During the Holiday Season (Dec. 8th thru Dec. 25th) we cannot cancel orders once they
are placed.. If we have not yet processed your order and receive a contact us message, we
will cancel your order and let you know. Pre-orders and back-orders can be canceled any time
up until the item is in stock and your order has been processed.